Online reputation management and listening online
It is very important that companies listen to what is being said online about them, even if it is negative. Listening to the conversation online gives you the ability to resolve problems, react and disprove untrue information about you that can negatively affect your...
Poll: Is it important to manage an online crisis?
Do you know what people are talking about you or your business online? Did you know that people will talk about the services or products your business offers without your participation? Have you ever noticed any negative feedback or discussions taking place on popular...
Extinguising a social media fire
When a brand has thousands of target followers and likes on their social media profiles, it’s definitely something to be proud of, but what happens if their audience suddenly turns against them on the social web? What are you going to do if you made a mistake...